000 00340nam a2200145Ia 4500
008 230118s9999||||xx |||||||||||||| ||und||
020 _a81-219-2161-9
082 _a658.8
082 _bBAL/S
100 _aB.
_bBALAJI
245 0 _aSERVICES MARKETING AND MANAGEMENT
260 _aNEW DELHI
260 _bS. CHAND & COMPANY
260 _c2002
999 _c9291
_d9291