000
00323nam a2200133Ia 4500
008
230118s9999||||xx |||||||||||||| ||und||
020
_a
0-201-50282-8
082
_a
658.83
082
_b
PAR/M
100
_a
a
_b
parasuraman
245
0
_a
marketing research
260
_a
america
260
_b
addison-wesley publishing company
999
_c
8740
_d
8740