000			00325nam a2200133Ia 4500
008			230118s9999||||xx |||||||||||||| ||und||
020			_a0-333-80159-8
082			_a658.8
082			_bCAR/M
100			_aROGER I. _bCARTWRIGHT ,M.A
245		0	_aMASTERING CUSTOMER RELATIONS
260			_bPALGRAVE MACAMILLON
260			_c2000
999			_c1272 _d1272