M.K.  RAMPAL  S.L.GUPTA <br/><br/>
SERVICE MARKETING 

 - NEW DELHI  GALGOTIA PUBLISHING COMPANY  2000 
<br/><br/><label>ISBN: </label>81-85989-56-7 
<br/><br/><label>Dewey Class. No.: </label>658.8  / RAM/S