m.k  rampal  s.lgupta <br/><br/>
service marketing concepts,applications and cases 

 - newdelhi  galgotia publications pvt.ltd  2000 
<br/><br/><label>ISBN: </label>81-85989-56-7 
<br/><br/><label>Dewey Class. No.: </label>658.8  / RAM/S