B.  BALAGI <br/><br/>
SERVICING MARKATING  AND MANAGEMENT 

 - RAM NAGAR ,NEW DELHI  S.CHAND &COMPANY LTD   2002 
<br/><br/><label>ISBN: </label>81-219-2161-9 
<br/><br/><label>Dewey Class. No.: </label>658.8  / BAL/S