00350nam a2200133Ia 4500008004100000020001800041082001300059082001000072100001900082245007000101260001300171260002300184260000900207230118s9999||||xx |||||||||||||| ||und||  a81-7544-077-5  a658.4013  bWAK/T  abharatbwakhlu 0atotal quality excellence through organization-wide transformation  anewdelhi  bwheeler publishing  c1994