A. VALARIE  ZEITHAML  MARY JOBITNER <br/><br/>
SERVICES MARKETING SEVENTH EDITION 

 - CHENNAI  MCGRAW HILL EDUCATION  2018 
<br/><br/><label>ISBN: </label>978-93-5316-077-7 
<br/><br/><label>Dewey Class. No.: </label>658.8  / ZEI/S