00345nam a2200145Ia 4500008004100000020002200041082001300063082001000076100001900086100001300105245002900118260001000147260003300157260000900190230118s9999||||xx |||||||||||||| ||und||  a978-81-203-2995-9  a658.4013  bJAN/T  abbjanakiraman  br.kgopal 0atotal quality management  adelhi  bPHI Learning Private Limited  c2013