00309nam a2200133Ia 4500008004100000020002200041082001300063082001000076100002900086245002900115260001000144260001200154260000900166230118s9999||||xx |||||||||||||| ||und||  a978-81-317-3262-5  a658.4013  bCHA/T  apoornima mbcharantimath 0atotal quality management  adelhi  bpearson  c2011