A. VALARIE  ZEITHAML  MARY JOBITNER <br/><br/>
SERVICES MARKETING 4TH EDITION 

 - NEW DELHI  TATA MCGRAW-HILL  2008 
<br/><br/><label>ISBN: </label>978-0-07-066007-6 
<br/><br/><label>Dewey Class. No.: </label>658.8  / ZEI/S