00330nam a2200145Ia 4500008004100000020001800041082001200059082001000071100001700081100001400098245003700112260001300149260001300162260000900175230118s9999||||xx |||||||||||||| ||und||  a1-403-93702-8  a332.106  bBAR/S  astevebbaron  bkimharris 0aservice marketing text and cases  anew york  bpalgrave  c1995